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Please read some for the frequently asked questions relating to Covid 19, you and your family.  



Frequently Asked Questions


Q1. Who is eligible for a test?

Anyone who has any of the symptoms of coronavirus can access a throat and nose swab test to establish whether they currently have the virus.


Tests are accessed through the NHS website or by ringing 119. You will be asked how you want to get the test (e.g. by driving to a Regional Testing Site or asking for a home test kit to be posted to you) and for some contact details.


Priority testing is available for essential workers and members of their household. These tests are for people who currently have coronavirus symptoms. They can be accessed through an essential worker Self Referral portal. You will be asked how you want to get the test (e.g. by driving to a Regional Testing Site or asking for a home test kit to be posted to you) and for some contact details. 


Employers of essential workers can also refer their staff for testing through an Employer Referral portal, employers need to register on this website to receive a password to make referrals. 


Q2. What testing sites are available locally?

There are currently two Regional Testing Centre sites operating in Manchester and Trafford, these are at Manchester Airport and the Etihad Stadium.  Both sites provide drive-through testing only. Testing is either self-swabbing (individuals complete their own test) or assisted swabbing (a healthcare worker completes the test).


Mobile Testing Units also operate occasionally in other locations for short periods of time, updates will be provided in advance of these operating locally. 


Q3. Can children be tested?

Yes. The Government has said that children of any age can be tested. Previously, only children over the age of 5 could be tested.


Some testing sites (e.g. Regional Testing Centres or Mobile Testing Units) may only offer testing to children above a certain age. Depending on the age of the child, the parent or guardian may be required to carry out the test, rather than the child swabbing themselves. Not all self-swabbing testing kits are suitable for children under the age of 5.


Further information should be available through the NHS website or by calling 119. The essential worker Self Referral portal may also include information about the age ranges covered by different testing sites. 


Q4. Will other members of the household be eligible for testing?

As settings open to a wider cohort of children, all those children and young people eligible to attend, and members of their households, will have access to testing if they display symptoms of coronavirus. This will enable them to get back into childcare or education, and their parents or carers to get back to work, if the test proves to be negative. To access testing parents will be able to use the NHS online test booking service or call 119 if they do not have internet access.


Staff who are classified as essential workers can access testing for themselves or members of their household through


Q5. For Employers referring through the Employer Referral Portal: What should I do if someone does not receive a text to book a test?

Referred individuals should be contacted directly by the Employer Referral Portal after 18:00 on the day the referral was made. The process is carried out automatically using the mobile phone number provided on the referral. Therefore it is essential that the mobile phone number provided is correct and in the correct format. Any employees that do not receive a text should notify the person who made the referral as soon as possible. If you have questions about a test you've booked or are having trouble booking a test, you can call the NHS Coronavirus testing contact centre on 119 (calls are free from mobiles and landlines) from 7pm to 11pm


Q6. How long will individuals wait for test results?

Test results should be returned within 72 hours.


Q7. I haven’t had my test results, what should I do?

Tests carried out at the Etihad Stadium/Manchester Airport Regional Testing Centre sites, and the Mobile Testing Units, use commercially-provided swabbing kits. After tests are carried out, the swabs are sent to the laboratory associated with the provider of the tests at each site, and the laboratory communicates the results directly to the person who has been tested. The Manchester & Trafford Testing Coordination Hub/Contact Centre does not receive notification of completed tests or results and cannot follow up missing or delayed results.


If you have questions about a test you've booked or are having trouble booking a test, you can call the NHS Coronavirus testing contact centre on 119 (calls are free from mobiles and landlines) from 7pm to 11pm


Q8. How do I get a test if I am not able to drive to a testing centre?

Residents and essential workers can apply for home testing kits for themselves or members of their household, if they have symptoms of coronavirus. These are available through the NHS website or by calling 119, essential workers can apply for home testing kits through the essential worker Self Referral portal


Q9. What happens if my test is positive?

If your test is positive for COVID-19 you will be contacted by NHS Test and Trace within 24 hours and asked to give contact details of people you have come into close, recent contact with and the places you have visited. (These details will be entered onto a secure website). You must also complete the rest of your 7-day self-isolation. Members of your household should also complete their 14-day self-isolation period from when you started to have symptoms.


The NHS Test and Trace team will then find those people you came into contact with using email and phone numbers and will tell them to self-isolate for 14 days even if they do not have any symptoms.

Q10. What is contact tracing?


Contact tracing is important to help us to prevent the spread of COVID-19 and to contain and stop outbreaks. It will help us to keep the R0 (the transmission or spread, rate) below 1 and help to get all aspects of the city - including its economy, business, education, social networks -  back on their feet in a safe way.


Contact tracing is a tried and tested method for public health to control the spread of many infectious diseases.

It works by identifying contacts of people who have tested positive and by encouraging them to self-isolate and closely monitor their health, rather than continuing to mix with others and passing the virus on. Contacts who then develop symptoms will need to take a test.


Q10. Will contact tracing be in place in educational and childcare settings?

The government has developed a new national test and trace programme. This will bring together an app, expanded web and phone-based contact tracing, and swab testing for those with potential coronavirus symptoms. This programme will play an important role in helping to minimise the spread of coronavirus in the future. It will also include more traditional methods of contact tracing if a child, young person or parent tests positive.

Q11. What is the approach in Manchester?


Most contact tracing will be carried out by the national Test and Trace service, however some cases will be passed to regional (Greater Manchester) or locality (Manchester) test and trace teams to follow up.

The Trafford and Manchester Test and Trace Coordination Hub acts as the Single Point of Contact for Manchester for any cases passed from the regional team to the locality team, through the inbox. The hub will pass local cases to the Contact Tracing team on, and will provide general coordination support to GM and the local team. 


Q12. Should educational settings ask parents to report pupils’ temperatures at the start of each day?

Parents, carers and settings do not need to take children’s temperatures every morning. Routine testing of an individual’s temperature is not a reliable method for identifying coronavirus. Educational and childcare settings should reiterate to parents the need to follow the standard national advice on the kind of symptoms to look out for that might be due to coronavirus, and where to get further advice. If anyone in the household develops a fever, or a new continuous cough, or a loss of, or change in, their normal sense of taste or smell (anosmia), they are advised to follow the COVID-19: guidance for households with possible coronavirus infection guidance (which states that the ill person should remain in isolation for 7 days and the rest of the household in isolation for 14 days).


Q13. How should special schools and colleges consider and manage risks in supporting children and young people with complex needs?

The Government has published guidance for special schools, specialist colleges, local authorities and any other settingsand which provides guidance on  managing children and young people with education, health and care plans, including those with complex needs. This covers recommendations for educational settings, working with local areas and families, on how to assess risks in supporting children and young people.


Q14. What does implementing protective measures look like in alternative provision (AP)?

AP settings should follow the same principles and guidance as mainstream schools. As much as possible, protective measures should be adhered to and class or group sizes should be small. Staff should use simple language to explain safety measures, and reiterate and reinforce key messages. Safe routines for access to toilets, hand-cleaning and break and lunch times should be put in place. Teaching resources can be used to aid understanding.


Settings may need to carry out a risk assessment, if it is deemed that a child or young person may not be able to follow instructions, to determine what mitigations need to be put in place and whether, in rare circumstances, they should stay at home. For those children and young people with a social worker, our expectation is that they should attend their educational setting unless a risk assessment concludes they will be safer at home.


Q15. I have been in contact with a person who has tested positive. Do the people I live with also need to self-isolate at home with me for 14 days?

Guidance for contacts of people with confirmed coronavirus (COVID-19) infection who do not live with the person


If you are a contact of a person who has tested positive for coronavirus (COVID-19), but you do not have symptoms, other people living with you do not need to self-isolate and should follow the general guidance.

If you do develop symptoms of coronavirus (COVID-19), you should arrange to have a test to see if you have COVID-19 – visit NHS.UK to arrange or contact NHS 119 via telephone if you do not have internet access. If you live with other people, they must begin self-isolation at home while you wait for your test result. You must follow Stay at Home: Guidance for households with possible or confirmed COVID-19

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